Pipe and Slippers is an artisan business and tries very hard to keep things simple.
So, our T&C’s work like this:
- ORDERS: When you place an order with us, we have a contract to supply you with the goods you have requested, as the price stated, and the using the shipping costs calculated at time of order placement. Once you have placed the order and completed the payment process, we cannot accept an order cancellation. You order will be dealt with as soon as is possible, but may take a day or so to process depending upon how busy we are. You will be notified by email that your order has been dispatched.
- SHIPPING COSTS: Shipping costs are calculated at checkout based upon the weight of your order. We use My-Hermes for larger items, and Royal Mail for smaller packets. If you are unhappy with the calculated shipping costs, you may cancel the order at that point.
- PAYMENT: Until further notice, we only accept payment through PayPal. This is the most secure way of doing things, and protects both you and us.
- RETURNS: Sadly, due to the nature of the products we sell, a returns policy is not really practical. (We are not a lending library), so returns are not accepted. The photos we show of the goods are of the actual items, and we hope that you can make a valued judgment as to the condition of the item. Additional details are included with the item description to help you with this if it seems necessary.